State Farm® Insurance Agent Janine DiPalma

"Poor Customer Service Janine, I received your voicemail this morning. Approximately halfway through your message, you referenced the number of positive reviews you have received; that point is not relevant to the concerns I raised. For clarity, I am restating the issues: First, while mowing my lawn, a small stone was propelled by the mower and shattered a window on my home. I contacted you to understand what coverage options might apply. Your response was, “I’ve never heard of that happening before,” which did not address my question or provide any guidance. Second, I contacted you to ask whether a broken front door could be covered under my insurance policy and what my options might be for replacement. Your response was, “That’s not what insurance is for,” without any further explanation or clarification. In both instances, the responses were dismissive and failed to address the substance of my inquiries or provide meaningful assistance. While I acknowledge your invitation to continue the discussion by phone, I do not believe a call would be productive given the nature of the prior interactions. I am formally contesting the tone and handling of my inquiries and request that this matter be reviewed to ensure more appropriate handling of similar concerns in the future. Sincerely, Harold Winkle _______________________________________________________________ ORIGINAL CONCERN: I am writing to formally document a concern regarding my phone interactions with Janine DiPalma, which I believe reflect a pattern of dismissive and unprofessional customer service. When I first moved into my home in 2017, I contacted Janine DiPalma with two insurance-related questions. I revisited these same concerns in mid-2025 and when I expressed my concerns to another agent, I was assured that my concerns would be relayed to Janine DiPalma; however, I received no apology, no response from Janiine DiPalma During both instances, I felt patronized and dismissed. The manner in which my questions were handled left me uncertain about how to proceed and discouraged from seeking further clarification. The specific situations are as follows: While mowing my lawn, a small stone was propelled into a window on my home, shattering the glass. In 2017 contacted Janine to understand whether this type of incident could be covered under my insurance policy. Her response, delivered in a dismissive tone, was: “I’ve never heard of that happening before!” In a separate instance, a contractor working on my home renovation left the front door slightly ajar. A strong gust of wind subsequently damaged the door hinges. I asked whether this scenario might be covered under my policy. Janine responded in a manner that came across as abrupt and dismissive, stating words to the effect of: “That’s not what insurance is for!” In both cases, I was seeking clarification on coverage and guidance on next steps. Instead, my concerns were not taken seriously. I raised these issues previously by phone in 2017 and again in mid-2025. Most recently, in April 2026, I visited the office in person and spoke with another agent, who indicated that my concerns would be passed along The agent I spoke with did offer an apology, but did not seem to understand my frustration as that agent only offered to discuss coverage options. However, I did not receive an apology from Janine DiPalma, any acknowledgment of the poor customer service, or any indication that steps would be taken to improve the experience. At this point, my concern is not only with the original interactions but also with the apparent lack of follow-through. I am not confident that my feedback will be meaningfully addressed. I am requesting acknowledgment of this complaint and clarification on how your office intends to address customer service concerns of this nature going forward. Based on my experience, asking basic coverage questions was met with a dismissive and patronizing tone by Janine DiPalma rather than professional guidance. Sincerely, Harold Winkle"

"Great experience with this office. The staff is very professional, helpful, and made the whole process easy. Highly recommend them for anyone in Brightwaters / bay shore area"

"Janine Dipalma Office is my favorite place. I love it so much. I love the workers they always assist me The best way I think they have the best knowledge on everything Specially, Christine🙂"

"Danielle is very professional and answered all my questions. I highly recommend her."

"Been a client in this office for decades and it has been smooth and excellent service. A pure joy to work with. Danielle is so efficient and caring. Thank you ALL for everything you do!"

"Andrew is our new agent been a nice experience switching over to state farm my friend Timmy Martin recommended stateFarm to me getting more coverage for my dollar at this day is a good thing looking forward to many years of doing business with Andrew at state farm"

"Personalized attn: to detail and rate comparisons was excellent. Christine, really knew her stuff! Extremely responsive. Overall great experience."

"Great staff and very polite and been customer many years!"

"Worked with Danielle Filecca of this State Farms office in Bayshore. Helped me switch auto and home insurance from Allstate to State Farms. Saved me over 1000.00 dollars a year. Danielle made the transition smooth and made sure I received refunds from Allstate"

"Switched to this office from a different State Farm office 3 years ago and my only regret is not doing it sooner. Great customer service, very thorough with seeing to it that you have adequate coverage, immediate attention to every request and willing to go out of their way to handle issues with State Farm that are not directly related to their office. Real people, real customer service, no email auto replies, no going down AI rabbit holes. Thank you!!!!!"

"Christine is absolutely amazing. Communicates on everything and makes life so much better. Love this business."

"This is a great agency. Staff is very knowledgeable and very helpful. Very friendly and I highly recommend them. Danielle gave a very thorough and comprehensive review of all my policies and ways to save on the premiums. Extremely satisfied!"

"Friendly agents, they always know me! Great service, I always feel welcome in their office. Thank you, for your personalized attention to our needs! Greg Lamb P.S. Have a happy and prosperous New Year!"

"I have been with Janine DiPalma for almost 30 years. I can’t speak highly enough about her and her team. Great rates, treated like family, transparency, issues handled promptly with a sense of urgency. I feel safe and confident having my policies with Janine. If you’re looking to be treated like a person and not deal with a csll center - there is nothing like having an agent that has your back. I have the best coverage and rates out there. As far as agents go - Janine is the BEST of the best. Thank you for EVERYTHING always."

"The office of Janine DiPalma is one of the best State Farm offices I have ever dealt with. I have been with State Farm for over 50 years. All their employees take care to ensure that all my requests and insurance needs are met, expediently and compentently."

"Janine DiPalma and her team (Danielle and Andrew & All) are the very best example of excellence possible- if there were 10 more rating stars - Janine would get them ALL! I’m so happy & proud to be a client. Professional, friendly and very informed about the industry, market conditions and experts in Long Island insurance is what you expect from the best and they deliver all of that - every time. What sets Janine apart from other agencies is the level of passion for what she does and how she views service from a human perspective. Janine follows up - covers all the bases and does ALL the heavy lifting so you don’t have to. The team is all consistently on the same page so there is always the same response no matter who you are speaking with - they are honest and fair and willing to spend the time to not only answer questions but ensure their response is understood. Janine and State Farm REALLY is there! Thank you as your are greatly appreciated!!"

"We have been insured through Janine DiPalma State Farm Insurance for several years now, Homeowners and Auto, and have always had a great experience. The office is very efficient, helpful, and friendly. Recently, we made adjustments to our auto insurance and were assisted by Christine, who helped us get the most appropriate and affordable policies for our family’s needs. Highly recommend 👍🏼!"

"Love how efficiently questions are answered. The agents go above and beyond bro solve problems quickly."

"I have been insured with Janine Dipalma at State Farm for many years. I have auto and homeowners insurance and recently had some water damage to a property and the office guided me through the process with Christine. The team always treats me like family and walks me through the process and educates me so I have all my ducks in a row. I always appreciate the help they give me and the knowledge to get through these issues seamlessly. Thank you, Janine, Christine and Andrew for your knowledge and sympathetic approach to all my needs."

"personable agents that keep you up to date with pricing/changes to policy. always a pleasure dealing with SF."

"Always kind and compassionate care, knowledgeable."

"I’ve been with State Farm Insurance for about 13 years and it has been nothing but positivity strength, and they always answer your questions. I definitely will recommend State Farm Insurance."

"Janine’s office is amazing! They are all always so kind and helpful! Shoutout to Christine for helping me with my transition to my new car!! Super helpful, friendly, and explained everything thoroughly!"

"The personnel in this office are always very supportive and helpful, and they work to get me the best rates. I highly recommend them."

"Danielle was incredibly helpful, informative, and met all of my expectations."