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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Leon McCain

November 1, 2024

5  out of  5
rating by Leon McCain
"Customer Friendly and knowledgable"
We responded:
"Thank you so much for the response and five star rating Leon. It was a pleasure working with you too ! Janine "
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alan siegel

September 19, 2024

5  out of  5
rating by alan siegel
"The office of Janine DiPalma is one of the best State Farm offices I have ever dealt with. I have been with State Farm for over 50 years. All their employees take care to ensure that all my requests and insurance needs are met, expediently and compentently."
We responded:
"Thank you Alan! We are so happy you have chosen our office and look forward to many more productive years with you and Katherine. Janine"
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Michael Cohen

September 18, 2024

5  out of  5
rating by Michael Cohen
"The staff at the agency responds in a timely and professional manner in all instances. It is a pleasure to do business with them."
We responded:
"Micahel. thank you so much for taking the time and sharing this five star review online. It really is important to all of us ! Always a pleasure to work with you as well. :) Janine "
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John Stryska

July 23, 2024

5  out of  5
rating by John Stryska
"This is a great agency. Staff is very knowledgeable and very helpful. Very friendly and I highly recommend them. Danielle gave a very thorough and comprehensive review of all my policies and ways to save on the premiums. Extremely satisfied!"
We responded:
"Thank you John !! Thank you for being with the agency as long as you have been and for that positive review. Mean a lot ! Janine"
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Jessica Belcher

June 19, 2024

5  out of  5
rating by Jessica Belcher
"I had the pleasure of speaking with Janine today and she made an excellent first impression. Janine was thorough in her Auto Insurance quote and demonstrated great knowledge while going through every piece of information. She has a deep understanding of the auto insurance market highlighting the pros/cons of each section in the policy. She made me feel comfortable and she was not pushy at all. Do not hesitate to give her a call today."
We responded:
"Jessica, how gracious of you to write this review. Especially since I didn't sign you up with us, unfortunately, due to certain circumstances beyond our control. I am humbled and grateful for your time today.. It was such a pleasure speaking with you. Really, YOU made it easy :)"
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Thomas Piccirelli

June 11, 2024

5  out of  5
rating by Thomas Piccirelli
"Danielle was incredibly helpful, informative, and met all of my expectations."
We responded:
"Thank you Thomas. It is so incredibly important to me as the owner, and even more so to Danielle, for this review. We humbly thank you for your time today. Janine "
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Deborah Zella

June 6, 2024

5  out of  5
rating by Deborah Zella
"My Husband was a part of a 4 car accident and the Claims Department of State Farm are constantly giving contradictory information, I called Janine's office and asked them to assist us, since the accident was determined not our fault at all , and Janine, Chris and Team were calling claims and helping iron things out. Best Insurance Agents!!"
We responded:
"Deborah, thank you for writing and expanding on your review. I really appreciate it! Have a great summer ! oh and Thanks for being such a long term client as well! Janine"
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Lucy Caminito

June 6, 2024

5  out of  5
rating by Lucy Caminito
"excellent"
We responded:
"Lucy, welcome aboard! we are thrilled to have you join our state farm family. Have a wonderful summer. Janine"
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Joseph Fraumeni

April 9, 2024

5  out of  5
rating by Joseph Fraumeni
"always a great experience that coming from a sales pro (GM) 40 years!! daniele is the best!"
We responded:
"Thanks for the review Joe ! Means the world !!"
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robert albanese

March 23, 2024

5  out of  5
rating by robert albanese
"Great agency"
We responded:
"Thank you Robert. We enjoy working with you too! Janine"
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diggs1034

February 29, 2024

1  out of  5
rating by diggs1034
"Have a state farm homeowners policy and decided to switch to an auto policy to get a discount. Ultimately the auto policy wasn't goin to work out and when I decided to cancel, the phone call with Christine got personal with her making implications that were completely unnecessary and out of order. I guess she was upset that I wanted to cancel. I ultimately decided to switch agents completely where I had to call state farm customer care. Also cancelled on the 9th of this month and still haven't been refunded my initial deposit.🤔"
We responded:
"Unfortunately, when we write an automobile policy, we have to ask your marital status, amongst other personal questions, per NYS underwriting guidelines for rating purposes. I am sorry you felt this was intrusive, and moved to another agent... but they would have had to ask those same questions. Finally, the refund comes from the corporate office, not the agent. It takes 2-3 weeks to process, with mail time. So your new agent would have again encountered the same experiences here, as the request was submitted and processed the same day of request. Janine "
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Gary Braches

February 16, 2024

5  out of  5
rating by Gary Braches
"I have been a customer of Janine DiPalma's agency for many years now and they always impress me with the level of service they provide. It is the concierge level of insurance. I am so impressed that even after moving away from Long Island, I still maintain Janine DiPalma as my agent and continue to get the kind of service that impressed me so many years ago. Janine and her team are the best you can get. Follow up: my wife had a serious car accident in September which left her severely injured. The accident occurred on a Saturday afternoon and I reported it through the app. Within a few hours I received a personal phone call from Janine ( who was attending a family fucti9n at the time) reassuring me that everything will be taken of. She did a follow up on Sunday to make sure we were OK and to let us know that everything will be taken care of of Monday. Christine from her office is just amazing. They both made this difficult time so much easier and we are so grateful to Janine, Christine and the entire team at State Farm. They are truly good neighbors and are there when you need them. ."
We responded:
"Thank you Gary, for staying with us after moving so far, and for the many years prior. We value and appreciate this review and your kind words. Gary, thank you AGAIN, for this amendment to your first review years ago. Means the world to me. Take care of yourself and be well, Gary! "
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Robert Nathan

February 12, 2024

5  out of  5
rating by Robert Nathan
"Top Shelf insurance agency. Professional, kind, humane, and knowledgeable. Best of the best"
We responded:
"Hey Rob.. shouldn't you be enjoying the Caribbean about now? Thank you so very much for including this five star review in your " have to " check list before departure! Enjoy! Janine"
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Marie Christina Lanes

January 18, 2024

5  out of  5
rating by Marie Christina Lanes
"Our family have used this company for years. They are the best. I love how they remind me as I am up there in years and usually forget."
We responded:
"Thank you so much for the five star review Christina. I hope we dont remind you “ up there in years” ( for your tenure only ! ) We are very appreciative of your loyalty and patronage over the years! Janine "
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Harold Winkle

January 16, 2024

5  out of  5
rating by Harold Winkle
"Janine, Thank you. A pleasure speaking with you. Our conversation was picture picture-perfect example of Top-notch customer service! I had a lot of tough questions, and your answers were 'on point'! Glad to have Janine Dipalma and State Farm as my insurance providers and agents."
We responded:
"Thank you Harold. Taking the time to write this review is really appreciated. Always a pleasure to work with people such as yourself. Janine "
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Joyce Moyse

January 15, 2024

5  out of  5
rating by Joyce Moyse
"We have recently switched our Insurance to the Janine Di Palma State Farm Insurance. It was so easy to switch and the price was so much better. Christine our rep educated us and showed us our savings apples to apples. She then helped us choose a better insurance options for our needs. We had such a great experience we then had our parents switch. We first met when our daughter moved to Bayshore and bought her first house. We should have switched then. I love the personal service. I can call, email or text and they get right back to me. I would recommend them to my friends, clients and family in the future."
We responded:
"Joyce, thank you so much for this 5 star review. We know life gets crazy and taking the time to write this means the world to us! Looking forward to working with you and getting to know you better. Janine"
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John Holmes

December 5, 2023

5  out of  5
rating by John Holmes
"Janine and her staff are always very helpful and knowledgeable. They always seek what's best for our needs."
We responded:
"Thanks John! We’re happy to have been a part of your journey :) "
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J D

November 3, 2023

5  out of  5
rating by J D
"I have been a customer of Janines for well over thirty years. She's responsive and attentive to any changes that have come about. We, very recently, moved to another state and Jainine's office has been of tremendous help in moving our policies from her office to a State Farm office in our new state. We have interacted with two different State Farm agencies here and all I can say is I miss the customer service at Janine Di Palmas office. There is always someone in the office to answer the phone and answer our questions. 5 stars all the way!"
We responded:
"Joe , thank you so much for leaving his review. We are really sorry to see you leave us !! I will miss your dry sense of humor and wit. Be well !! Janine "
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Kathryn Caputo

October 16, 2023

5  out of  5
rating by Kathryn Caputo
"Danielle in the Brightwaters location is always available for me and addresses my concerns promptly and in a very friendly manner!!"
We responded:
"Thank you Kathryn. Danielle and the entire office really appreciate your taking the time today to leave this five star review. "
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Theatrical Cyndi

September 8, 2023

5  out of  5
rating by Theatrical Cyndi
"My phenomenal agent, Joseph is back!!!!!!! I feel absolutely wonderful and well guided with Joseph at the State Farm in Brightwaters. Thanks Joseph for all of your support!"
We responded:
"Thank you so much Cyndi. We appreciate your efforts and time taken to write this review !! Janine "
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Wendy Buese

August 24, 2023

5  out of  5
rating by Wendy Buese
"Such a pleasure working with this company m"
We responded:
"Thank you Wendy !! Always a pleasure to work with people like you !! :) Janine "
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Brion Kenzie

June 15, 2023

5  out of  5
rating by Brion Kenzie
"Very professional and customer service focused. Pleasure having someone you can reach out to when needed."
We responded:
"Thank you Brion. We appreciate your taking the time to provide this five star review today. It really helps our business and we are very grateful for your time today. Janine "
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Amanda De Piano

May 19, 2023

5  out of  5
rating by Amanda De Piano
"Danielle is so helpful and responsive! Grateful for this office!"
We responded:
"Thank you so much for this review today Ananda. We really appreciate your taking the time to not only rate it but a written response. Thank you. Janine "
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Tom Maloney

April 10, 2023

5  out of  5
rating by Tom Maloney
"JanineDiPalma's staff ALWAYS provide excellent service. Phonecalls answered promptly by staff empowered to solve problems without bouncing calls. I've never spent time on hold, or needed to wait for a call back if a problem needs figuring out. In the 15 years since switching to State Farm we have had better than no regrets- we've had excellent prompt and complete customer service. Good company represented by a very good office. Enthusiastically recommended."
We responded:
"Tom, it’s been our pleasure. Your wonderful to work with as well. Thank you for such a well written, and complementary review, esp taking the time to write today. I really appreciate the gestures. Janine "
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Lisa Meyer

March 31, 2023

5  out of  5
rating by Lisa Meyer
"Been with Janines office forever I get the best service all aspects of business are top notch Thank you!!"
We responded:
"Yes Lisa. You have been with us for quite a long time. Thank you for that. Wonderful working with you and yours too. "