State Farm® Insurance Agent Janine DiPalma

"When I first moved to Bay Shore I visited this State Farm office hoping to save some money. Janine patiently went over my current coverages and we spoke about what she could offer. Janine looked at my policies and pointed out some areas that she felt could be adjusted in my favor, either due to lack of coverage or incorrect amount. She did this not knowing if I would switch to State Farm. I waited because I was unsure of what to do, but eventually switched all my policies over to State Farm. If you are looking for an agent that is honest, helpful and has your best interest in mind this office is it!"

"Great Service, always very king and helpful."

"Staff is very knowledgeable and professional. They go that extra mile to make sure you feel comfortable with your new insurance, payment schedule dates flexible. Great experience all around. Love my insurance company and the staff at this specific agency is fantastic."

"Good service"

"I recently switched from Geico to Janine DiPalmas State Farm and I wish I had done it sooner. My parents used them for decades and were very pleased with their service. Christine was wonderful and saved me quite a bit of money. I highly recommend them, they’re all wonderful people to work with."

"This is an exceptional office. Professional, knowledgeable, caring. Danielle is a pleasure to work with and knows how to get things done! Back story - we switched to DiPalma's office as our previous agent at the Bay Shore State Farm office was unresponsive to questions about our policy and most notably cost us money as they did not give us the 10% deduction for the safe driving class for 2+ years. After 5 months of trying to work with the Bay Shore office to resolve issues, we decided to cut our loses and move on. We were not going to discuss the issues regarding the Bay Shore office, but Danielle was sincere in wanting to know why we wanted to change agents. Not only did Danielle answer questions about our policy, she immediately understood the issue regarding the safe driving discount, took quick action, and we received a check within two weeks of our first visit to the office - amazing! It is a good feeling to know that we have a true professional team on our side. Getting us the driver discount was an example of how much they care - we did not expect DiPalma's office to fix another agent's mistake. We now feel confident that if we ever needed our agent in an actual crisis, they would be there to help. Thank you Danielle and Janine!"

"Danielle always awesome to deal with !!!"

"Great service....quick ,efficient and friendly. Highly recommend"

"Been with Janine DiPalma’s State Farm office for decades! Very knowledgable & friendly staff!"

"highly recommend Janine DiPalma’s State Farm office! The entire team, especially Christine, is professional, friendly, and always willing to go the extra mile to help. They make the insurance process easy to understand and are quick to answer questions and provide excellent customer service. It’s reassuring to have an agency that truly cares about its clients and treats you like family. Thank you for all your help and dedication!"

"State Farm is the friendest, clean, and very polite office in Brightwaters, New York!! AND Andrew Redka is so great at helping me with anything I go in there for!! He is the best!!!"

"Competent friendly service"

"My husband and I have been satisfied customers of Janine DiPalma ‘s State Farm insurance office for over 40 years. The office has always been attentive to our needs and all questions have been dealt with in a very personalized fashion. I highly recommend this agency."

"Wonderful, personalized service! Highly recommend!!"

"This State Farm office is wonderful!! They are always helpful and knowledgeable!!"

"Poor Customer Service

Received this response from Janine when I inquired about insurance coverage I’ve never heard of that happening before,” and “That’s not what insurance is for"

I am submitting a formal complaint regarding my interactions with Janine DiPalma, which I found to be dismissive and unprofessional.

During two separate inquiries, I requested clarification on insurance coverage. In response, I was told, “I’ve never heard of that happening before,” and “That’s not what insurance is for,” without any explanation or guidance. These responses failed to address the questions presented and reflected a lack of professionalism.

In a prior conversation, Janine indicated that my review negatively impacted her record of positive feedback. This response is inappropriate and reflects a concerning prioritization of reputation over customer service. Addressing and resolving customer concerns—particularly negative feedback—is a fundamental responsibility.

Despite being informed that my concerns would be relayed and addressed, no follow-up communication was provided. This includes my 2025 inquiry and my April 2026 visit, during which another agent acknowledged the issue and stated it would be escalated.

Additionally, standard messaging stating, “We DO appreciate your business immensely and your concerns will certainly be heard & addressed within 24 hours,” has not been upheld in practice. No substantive response or resolution has been provided.

I declined the request to discuss this matter in person, as the concerns have already been clearly documented and do not require repetition.

This pattern reflects a failure to provide adequate customer service, communication, and accountability. I expect a formal response addressing these concerns, along with a clear explanation of coverage inquiries and the steps that will be taken to prevent similar issues moving forward.

Sincerely,
Harold Winkle"

"Great experience with this office. The staff is very professional, helpful, and made the whole process easy. Highly recommend them for anyone in Brightwaters / bay shore area"

"Janine Dipalma Office is my favorite place. I love it so much. I love the workers they always assist me The best way I think they have the best knowledge on everything Specially, Christine🙂"

"Danielle is very professional and answered all my questions. I highly recommend her."

"Been a client in this office for decades and it has been smooth and excellent service. A pure joy to work with. Danielle is so efficient and caring. Thank you ALL for everything you do!"

"Andrew is our new agent been a nice experience switching over to state farm my friend Timmy Martin recommended stateFarm to me getting more coverage for my dollar at this day is a good thing looking forward to many years of doing business with Andrew at state farm"

"Personalized attn: to detail and rate comparisons was excellent. Christine, really knew her stuff! Extremely responsive. Overall great experience."

"Great staff and very polite and been customer many years!"

"Worked with Danielle Filecca of this State Farms office in Bayshore. Helped me switch auto and home insurance from Allstate to State Farms. Saved me over 1000.00 dollars a year.

Danielle made the transition smooth and made sure I received refunds from Allstate"

"Switched to this office from a different State Farm office 3 years ago and my only regret is not doing it sooner. Great customer service, very thorough with seeing to it that you have adequate coverage, immediate attention to every request and willing to go out of their way to handle issues with State Farm that are not directly related to their office. Real people, real customer service, no email auto replies, no going down AI rabbit holes. Thank you!!!!!"